How tos

Deepen your understanding of users by measuring what matters—how they discover, engage, and succeed with your product.
Building the Business Case for Customer Education at Heap
Building the Business Case for Customer Education at Heap

Get the most out of your metrics with a results-oriented method to building a business case for customer education programs.

Jonathan Anderson
4
min read
How tos
Building the Business Case for Customer Education at Heap
Building the Business Case for Customer Education at Heap

Get the most out of your metrics with a results-oriented method to building a business case for customer education programs.

Jonathan Anderson
Creating UI That Drives Product Adoption
Creating UI That Drives Product Adoption

A conversation between Adam Avramescu of CELab, the Customer Education Lab, and Candu about how to help your users along the product adoption journey.

Jonathan Anderson
28
min read
How tos
Creating UI That Drives Product Adoption
Creating UI That Drives Product Adoption

A conversation between Adam Avramescu of CELab, the Customer Education Lab, and Candu about how to help your users along the product adoption journey.

Jonathan Anderson
The Benefits of Embedding a Customer Portal in Your Product
The Benefits of Embedding a Customer Portal in Your Product

Embed an in-app customer self-service portal that helps customers find the content they need to succeed.

Jonathan Anderson
3
min read
How tos
The Benefits of Embedding a Customer Portal in Your Product
The Benefits of Embedding a Customer Portal in Your Product

Embed an in-app customer self-service portal that helps customers find the content they need to succeed.

Jonathan Anderson
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