Candu plans

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Monthly Active Users

Custom MAUs

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Everything in Free +
CDP/CRM Integrations
Premium Support & Services
Take UX into your own hands
Monthly Active Users

Maximum 500 MAUs

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Free access to:
1 Editor Seat
Unlimited Pieces of Content
Unlimited Domains
Customize your plan

Personalize your plan based on your team needs.

Everything in Grow +

10 Editor Seats
Unlimited MAUs
Enhanced SLAs
Roles & Permissions
Premium Support & Services

You shouldn't have to ask your customers to leave your product to learn it. Providing education in-app is so much more effective.

Daniel Quick
Head of Customer Education

The value in a product isn’t in building it, but in getting it into the hands of customers. We wanted to design something that will draw people’s attention at the right time, in the right context.

Ming Lu
Head of Product

This helps users take ownership of their onboarding, and track their progress to becoming power users.

Brittany Lockwood
Customer Enablement

Feature comparison

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Editor Seats
Admins and editors who can create and publish Candu content.
Included Guest Seats
Guests can view, but not edit, content.
Included Monthly Active Users
Number of active users included on this plan each month. Additional MAUs cost extra.
Best Practice Template Library
Drag and drop to customize designer-made, product-tested templates.
Core Content Blocks
Embeddable and reusable UI for building user experiences.
Variables allow you display customer data, like a name, within a Candu components.
Custom Blocks
Custom blocks execute a custom code snippet, enabling overrides.
Branding & Styling
Default Style Guides
Customize the look and feel of any Candu component.
Customizable Style Guide Components
Fully customize user experiences using custom colors, fonts and CSS.
User targeting & Segmentation
User Segments
Group users by events or traits and show them relevant content.
Content Personalization
Personalize content with user & account attributes, like a name.
Goals & Analytics
Dashboard & Reporting
Track how users engage with and progress through your content.
Goal Tracking
Understand the impact of your content on feature adoption.
Share Candu data with your analytics stack with turnkey integrations and webhooks.
Video Hosting
Embed video content from your favorite video hosting platforms within Candu.
Forms & Surveys
Integrate form providers like typeform, surveymonkey and more.
Guides & Walkthroughs
Embed guides within Candu elements, such as buttons.
CRM & Marketing Automation
Import customer data to build user segments and tailor your content.
Personalize your user experiences and segment users by added customer data to Candu with webhooks.
Bulk import/export
Candu accepts uploads of custom eventing and trait data via S3.
End-to-End Encryption
Securely send and receive data. Every aspect of Candu is encrypted.
Audit Logs
Understand how changes to content and segments improve performance.
Multi-Factor Authentication
Set up strong authentication protocols.
Custom Roles & Permissions
Set the right access level (view or edit) for each teammate.
Services & Support
Email [email protected] or call us for assistance.
Email, Slack & Chat
Email & Chat
Dedicated CSM
A customer success manager dedicated to your account.
Technical Account Manager
A technical resource dedicated to your account

Frequently asked questions

What are editor seats (aka “seats”)?

Anyone  with access to a Candu account is considered  to have an editor seat. Each editor has access to all of the work created and published in Candu from that account. Editor seats are limited in number according to your account’s pricing plan. However, guest accounts are unlimited and can view content and analytics information.

Does Candu provide free trials?

Yes, we offer a free two-week trial of all our features. You can test Candu’s pre-built templates, even before you’ve generated content, to get a sense of how they will look in your app or website.

What happens at the end of my free trial?

At the end of your free Candu trial, you will need to purchase one of our plans to continue creating content. You will still have access to everything built during your trial period once a plan is purchased.

How do you calculate monthly active users? (MAUs)

MAUs are calculated as the total number of users who sign in to your platform in any given month and will view Candu content. We use MAUs so that we don't charge you for dormant users who may be in your database but don't log any activity during a given month. MAUs are calculated on a rolling 30-day basis and updated nightly.

What happens if I exceed the number of MAUs in my plan?

If you exceed the number of MAUs in your plan, a Candu support specialist  will contact you to upgrade your plan as needed. Rest assured that your users’ experience will not be affected.

More questions? Contact our Sales Team.

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