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Categories
User Onboarding
Product Adoption
Feedback & Retention · Modal
Cancellation Save Flow
Ask why users cancel and offer a pause instead
Use this template
How to set it up
- Trigger the modal when a user clicks Cancel plan.
- Set where each link and button goes. Answers are saved as form responses, so rename the form to match your survey.
- Show it only to paying accounts, and track saves and the reasons given.
Collaborator on this template
Collaborator on this template
Key Features
When to use it
Click on Cancel plan
Who it is for
Paying accounts
What to measure
Saves; reasons captured
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