Candu Guidance

Show users the next click. Or click and fill things in for them.
Hand back before the important step.

nNorthstar / WorkspaceAM

Trusted by product teams at

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Onboarding and beyond

Give users a helping hand.
From their very first click.

Every step, accounted for

See every step.
Know where it stops.

See what Guidance clicked and filled in, and where it stopped. Here, sending the invitation stays with you.

Guidance / RunCompleted

Prepare Casey’s team invitation

21s · 6 recorded steps

  1. Click × 2

    Open Team → Invite teammate

    View 2 actions
    1. +3s · Clicked Team
    2. +2s · Clicked + Invite teammate

    Invitation form opened

  2. Type + Select

    Fill in Casey’s details

    View 3 actions
    1. +2s · Typed Casey Morgan
    2. +3s · Typed [email protected]
    3. +1s · Selected Admin

    Name, email and Admin role filled in

  3. Prepared. Not sent.

    Stopped before Send invite.

Real Guidance run · Actions grouped for display
For your developers

Let it click.
In your app.

Install the SDK, connect your signed-in users, and choose the journeys to launch.

See for yourself
01

Install the SDK.Add it to your app in staging first.

02

Connect your users.Pass your user identity and configure your domains.

03

Review the first journey.Test the path with your team before users see it.

FinFin by Intercom
Beyond the chat

Some answers need
a next click.

Help users act on an answer, with an agent that clicks and fills things in on the page.

Explore Fin + Candu →
A few practical questions

A few things
you might ask.

Yes. You choose which actions Guidance can take in each journey and where the user takes over. Review those actions and stopping points with your team before launch.

We map the pages and controls needed for your first task, including which actions Guidance can take. Your team reviews the route and stopping points, then tests the journey in your app before launch.

We’ll email you to agree one useful task and arrange access to your product. Once access and the task are agreed, the 48-hour mapping starts. We’ll review that first journey with you before launch. This is separate from starting a Candu account.

See it in your product

Your first Guidance journey.
Mapped in 48 hours.

We’ll map the clicks, fields and stopping point for one useful task in your app, then review it with you.

The 48-hour window starts once we have access and agree your first journey.

Next, add your product URL. We’ll email within one business day to arrange access and choose the task.

Next, we’ll agree your first journey.

We’ll email within one business day to arrange access and choose the task. Once those are agreed, we’ll map the journey within 48 hours and review it with you.

Want to talk it through now? Book a time →Try the form again

Something went wrong. Email [email protected] and we'll take it from there.

Or start free →