Want to know more about Candu?
Great! You’ll be redirected to pick a time slot that works for you.
Oops! Something went wrong while submitting the form.

Glossary

All the key terms you need to know to understand Candu.

Analytics

Analytics are provided for each Tutorial to help you understand how users are interacting with your content. You can find analytics by clicking open a Tutorial and then opening the Analytics tab.

Learn More
A

Blocks

Blocks are UI components (paragraphs, GIFs, checklists, cards) that you can use to build Tutorials through Candu's web editor.

Learn More
B

Client/ Customer Onboarding

Client onboarding is the process of welcoming customers to your company in order to build a long-lasting relationship. It involves an introduction to your product or services that educates clients on your company’s value and teaches them how to best make use of your offerings.

Learn More
C

Container

A container is a block type that allows you to organize and display content in a Tutorial. Examples of containers include checklists, carousels, and cards.

Learn More
C

Customer Dashboard

A customer dashboard gathers customer data from across multiple channels in a single spot, providing you with real-time insight into user behavior. By providing a visualization of all of your KPIs, you gain a better understanding of your customers’ needs and your business’ performance.

Learn More
C

Editor

Candu's drag-and-drop web editor allows you to build Tutorials.

Learn More
E

Event

An event is any page action that is sent to Candu. Events can be used to build end-user Segments and tracked using analytics.

Learn More
E

Knowledge Base Article

A knowledge base is a set of support articles that provides information on your product or service and can include how-to guides, answers to FAQs, and troubleshooting tips. Knowledge bases are available to view online and can be part of a company’s website or self-service portal.

Learn More
K

Meeting Notes

Meeting notes provide a recap of a meeting. They are a quick reference of the context and content of the meeting and any key takeaways.

Learn More
M

Product Onboarding

Product onboarding guides users through an initial introduction to your product and keeps them up to date on the features they need, continuously exhibiting your platform’s value to drive product adoption.

Learn More
P

Product-led Growth

Product-led growth (PLG) is a business methodology that relies on the product itself as the main means for acquiring, converting, and retaining customers. Product-led growth gives end users access to the product to proliferate growth and forgoes the sale-led strategy of moving customers along a pipeline toward adoption.

Learn More

Release Notes

A release note or product note is the technical documentation released with a new piece of software or a product update. It serves as a line of communication with the end user detailing your product and any changes to it.

Learn More
R

User Experience (UX)

UX design is the process of designing digital or physical products that provide value to the user through their ease of use and enjoyability. UX design includes branding, usability, and functionality with the goal of creating the best possible experience for users when interacting with your product.

Learn More
U

User Interface (UI)

A user interface is made up of the sights and sounds a user experiences when engaging with a digital product. This includes everything from screens and content pages to keyboards, haptics, and sounds effects.

Learn More
U

User Onboarding

User onboarding guides users through an initial introduction to your product and its features. Onboarding extends throughout the customer lifecycle to continuously exhibit your product's value to drive both product adoption and penetration.

Learn More
U