Provide answers on-demand with an embedded customer self-service portal.
Increase customer satisfaction and decrease customer service resource needs with a customer self-service portal that you can adapt to any clientele. Easily build interactive cards that are perfectly styled to your brand, and provide your clients with the benefits of a customer portal that puts everything they need into one handy location. Let your development team focus on the product, while enabling your client team to focus on your customer’s success with a self-service portal.
Cater to each user with fully modular cards that vary by permission level, product purchased, and more to create self-service support portals that are uniquely suited to your customers’ needs. Channeling content to selected users has never been simpler – with Candu’s built-in segmentation tools, it takes only minutes to define user groups and assign the right customer portal for them.
Powerful analytics show which content is used most and which is getting passed over. Revise and prioritize customer self-service portal features to improve customer success and make the process of content creation more efficient. Experiment with different layouts, messaging, and content types to see what works best. Candu lets you easily embed images, videos, links, and help files to rapidly get your customer service portal media mix just right.
The value in a product isn’t in building it, but in getting it into the hands of customers. We wanted to design something that will draw people’s attention at the right time, in the right context.
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