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Build an experience for every user.
Yes! You can try the features offered in our Growth plan free for 14 days.
Have no fear. As long as Candu content is embedded in your web app, your users will be able to continue to interact with your user experience. However, accounts on the Growth plan will be downgraded to the Starter plan when the free trial period ends.
Plans are based on the number of users that interact with your content each month (MAUs) and feature bundles. Plans include a set of base users and a cost per additional 1,000 MAUs.
That depends on which plan you choose. Our Starter and Growth plans are offered month-to-month, and you can cancel anytime. Our Enterprise plans do require you to sign a long-term contract. Feel free to reach out to our team to discuss which Candu plan best meets your needs.
You can cancel the Starter plan at any time by contacting support. The cancellation comes into full effect when your current month of usage ends. You will continue to have access to Candu through the usage period.
The terms for the Growth and Enterprise plans are set at the outset, but feel free to reach out to our team directly if any issues arise.
Content Blocks are the embeddable and reusable UI components (text, images, buttons) that make up the Candu user experiences. When building in Candu’s native web builder, Content Blocks can be organized within Container Blocks (checklists, carousels, cards, etc.).
Every day, Candu works to integrate with more tools to help you leave no customer behind. Are we missing an integration you need? Let us know.
Yes. Contact our sales team for all the info.
Installing Candu is straightforward, requires minimum code, and takes roughly one hour of your developer time.
You can see the steps to install within our settings pages and review our installation docs here.
The short answer is: not yet.
The longer answer is: not yet, but it’s on our roadmap. We expect Candu to be available for mobile devices next year.
Need to know when? Follow us on Twitter or LinkedIn for updates as Candu continues to grow.
Know of a framework we should add? Let our team know.
Candu natively tracks any visitor interaction with Candu content, such as a button click. Candu’s Analytics Dashboards are designed to help you understand how users engage with your content.
These interactions can also be piped into your analytics provider so you can learn how the UI you build impacts on downstream actions (like product adoption).
Candu is run on one of the most secure cloud computing environments in the world—Amazon Web Services (AWS). Our servers are located in Dublin, Ireland.
Alongside the protocols built into AWS, Candu’s security consists of:
By adhering to SLAs (Service Level Agreements) Candu is legally bound to stick to certain performance criteria, including uptime thresholds and problem resolutions with fix time thresholds. If Candu is unable to meet these thresholds, it would incur specific penalties. Customers can opt to purchase SLAs with our Enterprise packages.
Growth and Enterprise plans come with a minimum 99% uptime threshold. Does your organization have additional needs? Contact our Enterprise sales team.
On the rare occasion Candu goes down, there’s no need to worry about your product experience. Your last synced content will continue to be shown to your users, and we’ll do our best to get you back on track as quickly as possible. Please reach out directly or chat with us on Captain Candu—our helpful chatbot.
You have a few options to reach our support team:
Customers on our Growth and Enterprise plans can reach out to their dedicated Customer Success Managers.
Everyone can email support or chat to Captain Candu team—our helpful chatbot—who will put you in touch with a member of our team.
Chat to Captain Candu—our helpful chatbot—who will put you in touch with a member of our team.