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Levity enables businesses to intuitively create their own AI to supercharge their team’s productivity by automating any processes related to images, documents, and text. Co-Founder & CTO Thilo launched a Candu-created, self-serve Getting Started experience to support Levity’s Startup and Business plans (and their new free trial option). His interactive product-led onboarding experience combines embedded UI as well as click-through and video tours. Now, Levity users can achieve time-to-first-value (TTFV) in less than 10 minutes.
To help scale their onboarding experience and reduce reliance on chat and phone support, Levity wanted to create Getting Started content directly within the platform. But the team didn’t want the initial project or future iterations & updates to impact front-end development resources.
Levity already leveraged Userflow to create interactive walkthrough tours; however, Thilo wanted to ensure that users could opt into the new Getting Started experience based on their use case. This led to the discovery of Candu, which allowed Thilo and his UX designers to turn their existing Getting Started homepage design into actual UI within the Levity platform in a couple of weeks.
Candu’s no-code editor made it easy to create a content-switching experience that allows users to alternate between two key Levity use cases on the Getting Started homepage. From there, users can decide which one they want to learn more about and implement. The content-switching prompts include a call-to-action for a Userflow walkthrough guide and a video tour. The walkthrough guide is a streamlined experience that assists users in creating their first AI block in under 10 minutes; the video tour drives engagement by bringing existing Wistia content into the in-app experience.
Levity’s dual onboarding paths empower users to choose content based on their use case and learning preferences. This approach combines inline, embedded UI, launchable Userflow guides, and Wistia video content—beautifully interlinking different communication mediums in one place to best serve their customer base.
Now, Levity customers need less hand-holding during the onboarding process and they’re up and running faster. By reducing TTFV, users have a greater sense of how Levity can positively impact their business. Plus Thilo can also easily iterate and update this content with Candu’s no-code editor as Levity’s product evolves or new use cases arise—all without engaging the development team. Content is always relevant and engineers can focus on new feature development.
To create an experience similar to Thilo’s, check out the pre-built Candu templates featured on this page. Candu’s no-code UI components make it quick and easy to customize and surface content so you can build product-led experiences right inside your app.
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