Interview

How to build better Customer Care Teams through trust and transparency

January 20, 2022 9:00 AM

PT

Andrew Clawson
Fortune 500 Company
Customer Care Team Manager
info

About

Andrew Clawson is a Team Manager for a major tech company, where he teaches a two-tiered approach for building successful Customer Care teams.

Using trust and transparency as the foundational pillars, Andrew creates a system that enables individual education to positively impact teams and continues building to create better customer experiences.

What you’ll learn from this webinar: 

  • How to create a multi-faceted approach of trust and transparency to increase customer retention and reduce employee churn;
  • How to evaluate learned behaviors and implement better interactions;
  • Why customer experience is tied directly to individual customer care training.
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